Will I receive my package exactly within the time frame expected?
fae.house cannot guarantee that you will receive your package within the time frame expected. Their estimated delivery times are to be used as a guide only and commence from the date of dispatch.
How are international orders shipped?
All International orders will be shipped with DHL Express. However, orders for Russia will be shipped with Australia Post.
When will fae.house email me my tracking number?
A tracking number will be emailed to you within one business day after your order is dispatched. Once you have the tracking number, you can track the progress of your order.
Do fae.house ship to PO BOXES?
fae.house CANNOT ship to PO BOXES. All packages must be signed for upon delivery, so make sure to ensure that you provide your daytime delivery street address and contact phone number. fae.house is also unable to help you once your order is dispatched, so triple check all details are entered correctly in the checkout.