What is the payment method?
Fanplusfriend accepts VISA, Mastercard, American Express, Discover Card and PayPal.
When will my order arrive?
Estimated: 3 days handling + 3-6 days Express Delivery or 7-25 days Standard General Air Parcel Delivery.
What shipping method does the Fanplusfriend use?
Fanplusfriend uses DHL, TNT and EMS shipping method.
Why the package I received marked as “sample”?
As some client’s advice, Fanplusfriend usually marked all packages as “sample”, “low value” or “ploy 100%” to avoid customs taxes for clients, especially for some valued silk, wool and leather products.
What is the exchange policy?
Exchange may be acceptable for standard sizes in instant shipping items. The buyer can request an exchange for the same item in other sizes if she/he ordered a standard size and colour item. The buyer would be responsible for the shipping and handling fee of product returning.
If you prefer a size exchange, you must notify Customer Service by email within 48 hours of receiving your order. After they have given you authorization for a return, the item(s) must be received for exchange.
What is the refund policy?
No refund will be given if returned item has been worn or damaged. Fanplusfriend may allow a partial refund, a partial credit, or the garments are of the type or condition that they must be returned to you.