What payment methods do you accept?
FantasyLabs accepts VISA, Mastercard, Amex, Discover Card, and PayPal.
How do I cancel my membership?
With the sports calendar temporarily suspended, they are available to assist with all of your subscription management questions. Please contact their team or email them at help@fantasylabs.com
I updated my payment information, but my account did not reactivate?
If you have an expired FantasyLabs account and are looking to renew, updating your payment information will not automatically reactivate your account.
You can update your payment information by going to My Account>Subscriptions>Update Payment Method. After that, you still need to reactivate by going to the Player Models page, which will prompt this Reactivation button. After you click that button, you’ll be able to confirm that you wish to have your card charged.
What is your refund policy?
You may cancel your FantasyLabs subscription at any time – however, there are no refunds for cancellation. Payments are nonrefundable and there are no refunds or credits for partially used billing periods.
Unfortunately, they are unable to refund subscriptions via iOS or Google Play subscriptions. All such subscriptions must be cancelled or changed directly through the applicable platform.
How do I reactivate my account?
If your account is currently in cancelled status and you would like Pro access, follow these steps to reactivate:
* Log in using your last credentials used.
* Navigate to Player Models or Trends.
* Since you are attempting to access a premium area of the site with a cancelled account, you will be prompted to reactivate your Pro membership. You will see the following notice:
* After you click on “Reactivate Now!”, they will confirm the payment before charging your account. You will be prompted to reactivate into the last plan you used. If you were on a $15 trial plan, you will be charged $15 and will reactivate into a five-day trial. If you were previously in the $59 monthly plan, you will be charged $59 for one month’s membership.
Once you press “Confirm”, they will charge your account. Next, you will see a “success” or “failure” message. If the transaction was successful, you may now access their premium content.
If you’d like to get into a different plan than is listed or if you run into any trouble, one of their support staff can help you reactivate your membership. You can contact them through the “Chat” window at www.fantasylabs.com or via email at help@fantasylabs.com.
