What is the payment method?
Fenn Wright Manson accepts Visa, Visa Electron, Visa Debit, MasterCard, Amex, Solo or Maestro, and PayPal.
How do I return an unwanted item?
If you decide for any reason that you do not want any of the items purchased, you can return them to them, free of charge, within 14 days of the day you received your order.
Any unwanted items must be returned in their original packaging, unused, in perfect condition and must have the tags still attached. If items arrive without their original tags still attached, or not in a perfect condition, they may be unable to offer a refund.
Will I be charged returning an item?
Fenn Wright Manson offers free returns with Collect+ for UK deliveries. If you choose to return your items via another courier, you will need to pay for the return yourself.
For international returns, you must return your parcel using your local postal service. The cost of returning your parcel is your responsibility.
For all returns, they recommend you use a tracked service as they are unable to refund items that do not reach them.
Can I cancel or amend an order?
Yes, you can cancel an order up to the point that it has been prepared for despatch. To cancel your order please call their customer service team, Monday - Friday 9 am - 1 pm, on 020 7697 2801. Please quote your order number.
Once an order has left their warehouse they cannot cancel it for you, but you can return the order for a refund with their free returns policy.
Unfortunately, they cannot amend orders once placed. To change an order you would need to cancel the original order and raise a new one.
What happens if you deliver when I am not in?
A signature will be required to confirm receipt of your delivery (from someone at the delivery address, or a neighbor). Re-delivery details will be left by the courier if no signature can be gained.
Different couriers offer different re-delivery options, however, if you know you will not be in to sign for your order you can use the tracking link on your order to either choose a different delivery day or to have a preferred alternative delivery place (a neighbor, a delivery office, etc).