What payment methods do you accept?
Flowfold accepts all major Debit & Credit Card.
Why is my order is delayed?
Due to the pandemic’s overall disruption to the postal system, you may experience slight delays in the shipment of your order. Unfortunately, these delays are outside of their control and are likely due to packages being held up at mail carrier’s facilities. It may take a few additional days for your order to arrive.
What’s the status of my order?
Please allow up to 3 days for your order to process. You should receive emails about the status of your order. If you don’t see them in your inbox, check your promotions & spam folders. Each email about your order has a link to your order’s status.
If your order has shipped, you can track it using the tracking number provided here: https://tools.usps.com/go/TrackConfirmAction_input
How long will my order take to ship?
Orders are packed and shipped each weekday morning, Monday through Friday. Most orders are mailed via USPS and delivery time is 2-5 business days.
How much is shipping?
All orders over $35 ship to USA addresses for free. Orders under $35 have a flat $4.95 shipping fee. International orders have a flat $15 shipping fee.
What is your return and exchange policy?
Your satisfaction is our priority. They have a free exchange, easy returns policy. If you’re unsatisfied for any reason you can return or exchange your merchandise within 30 days of purchase. Visit our Returns page for their full policy.
How long does a refund take?
Refunds are processed as quickly as possible. They will do their best to process your return or exchange within 7 business days of receipt of your item. Please note that Flowfold is not responsible for returns lost in transit to them.