Can I see the photographer’s portfolio before I book?
Of course, You can view each photographers portfolio from their city page. Select your destination. When you have chosen your favourite photographer check their availability with their concierge team by submitting an inquiry.
How long in advance should I book my shoot?
They suggest you book at least a week in advance, although they will attempt to accommodate last-minute requests (but no promises). The ideal time frame to ensure you get YOUR preferred time/date is at least 4 weeks in advance.
Will you share my photos online without asking permission first?
Absolutely not. They fully respect your choice on whether to share. Any photos you see on their site are from customers who have told them ‘in writing’ that they can share their photos online. If you prefer to keep your photos 100% private, they simply lock them in the ‘Fly Vault’ and they will never be posted on their site or social media. Just let them know your preference when you fill in their feedback form after your shoot.
What if I need to reschedule or cancel?
If you need to cancel for any reason, please email or call them and they will refund 90% of your booking fee as long as you provide them with no less than 30 days’ notice prior to your scheduled shoot date.
Within 30 days, once the shoot date and time are confirmed (ie. the “Shoot Scoop” is delivered), you may cancel up to seven (7) days in advance of the date and time of the reservation for a 50% refund; they will retain the 50% balance for processing and handling fees. If the Shoot Scoop has NOT been confirmed within this time frame, you may cancel for a 90% refund. Within seven (7) days of the shoot date and time, all sales are final and there is no refund for cancelled shoots. Please visit their Cancellation Terms of Service for complete details regarding their cancellation policy.
Can I change the route once I’ve booked?
Usually, yes, but sometimes photographers have booked the rest of their day around the location you’ve already chosen so it may not be possible. This is especially true for last-minute changes. They will always try our best to accommodate you, but please note that due to other circumstances, once a route is chosen, they may not be able to change it.
Can I purchase extra time while in the middle of a shoot?
Of course, If you want to keep going, and your photographer is free, you can pay the additional charge afterwards online. Each additional 30-minute increment is $150 USD.