What is the payment method?
Foxy Locks accepts Master Card, Maestro, Visa, PayPal, American Express, and Klarna.
What is Seamless Clip in Hair Extensions?
If you are looking for a quick do it yourself hair extension system with no long-term bonding or damage, then you have found it. Clip-In Hair Extensions are easy to attach and can be perfectly matched with your own hair - giving you longer hair and added volume. Clip-in extensions can be clipped in or out in minutes. Clip-in extensions save you time and money! It’s quick, easy, and affordable! their Seamless Clip in wefts lay flat on your scalp making them virtually undetectable. Breakthrough Silicone band technology fuses & bonds every single strand of hair at the top of each weft reducing shedding and tangling, lengthening the lifespan of your beautiful extensions.
How long does shipping usually take?
Shipping times always vary depending on which country you are located in. International shipping (outside the UK) usually takes 7-14 working days, on rare occasions, it can take up to 3 weeks. UK delivery usually takes 2-4 working days, on rare occasions, it can take just over one week. Shipping delays are rare & they always ship out their products very quickly. They also offer Express shipping to all Countries.
What currency do you use on the website?
All prices shown are in GBP (Great British Pounds), if you choose to purchase your purchase price will be in GBP. Next to each price, there is also the approximate price in Euros & US Dollars.
Do you ship Internationally?
Yes, they do ship Worldwide! If you are outside the UK please choose your Country upon checkout and your shipping totals and options will be automatically shown.
What is your return policy?
If you have ordered on the Amazon website do not use the returns form found on this page or try to return your purchase through the website - you need to do all returns via the amazon platform. If you do do it via the website it will make the timescale increase.
They will happily exchange your item if it’s not the right colour. They completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please send them a sample of your own hair and they will try and match it, or you can simply upload your photo onto our colour match form. If you are not satisfied with your product you can ship your item back to them within 60 days of receipt, unopened.
Please note if you choose a ‘free shipping’ option, a fee will be deducted to cover original shipping costs if you return for a refund only.
Before returning or exchanging, please make sure the main cardboard part of the packaging with the security seal has not been removed or damaged, and that the tester piece of hair is returned in its original state. Due to hygiene reasons, they only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. All packaging must be returned with any return or exchange.
Click the link at the bottom of this page to download your returns form, please print it & fill incorrectly. A free exchange only applies to one exchange (they will ship the replacement back to you free of a postage charge), if you need to exchange twice on the same order, a small shipping fee will apply. You will be refunded the product price at the time of purchase only, postage is non-refundable. They cannot refund or exchange re-dyed/coloured hair extensions. Gift vouchers cannot be returned or exchanged for a card refund. If returning for a refund and you claimed a free gift, you must return the gift or this will be deducted from your refund total. All returned items that were paid for with a gift card will be refunded as store credit for you to use against a future purchase.
Foxy Locks Ltd C/o Returns
The Atrium - Top Floor
13/14 Market Place
They recommend that you use a tracked service for your returns. Please do not ship any returns back without filling out & including your returns form (which can be found at the bottom of this page). Return shipping costs are the responsibly of the customer.
Please state on parcel ‘RETURN - NO DUTIES’
They do NOT accept returns through FedEx.
IMPORTANT - When returning from outside the UK, then please ensure that you complete the customs form correctly (if outside of the EU) to reflect that the contents of the package are a customer return, with no sale value. Foxy Locks Ltd is not responsible for any such charge. Should the returned package attract a customs charge upon entry to the UK, then the package will automatically be returned back to you by the postal service before reaching them. Thank you.