What payment methods do you accept?
Glasses Gallery accepts Visa, MasterCard, AMEX, Discover, and PayPal.
Do I need to pay local taxes, import taxes?
All orders shipping to the US will not be required to pay tax. If you ship outside of the U.S., you may need to pay for local taxes, import taxes, clearance fees, and duties, etc. Prices stated on www.glassesgallery.com do not include local charges, tax, or duties except the U.S market.
How long will it take to get my exchange or refund?
They usually process your exchange and refund within 3 business days after the item arrives at their office, but please allow up to 30 business days for the refund to show on your account due to varying processing time between payment providers.
Do you offer an extended returns policy during the holidays?
They typically do not offer extended return periods due to holiday clashes.
Can I change or cancel my order?
Yes. If you contact them and change/cancel within 2 hours of the order, they will waive all charges related to returns and exchanges. Please note that if your order has already been shipped, no further changes can be made.
Who pays the customs and duties?
No import tax or duties will be applied for purchases shipped to the USA All purchases shipping to outside of the US may be liable for customs and duties applied by the government of the shipping destination. Customers may be responsible for any charges and levies that may be incurred