Which payment methods do you accept?
Gnoce jewelry accepts PayPal Express, PayPal Credit, and all major credit cards.
Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax by Gnoce. However, you may need to pay the customs duties by yourself if there is any.
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please call them at 1-877-716-5888. If it’s after business hours, leave them a clear and detailed message with your name, phone number, and order number if available.
How long until I receive my jewellery?
Delivery Time= Processing Time + Shipping Time
All Gnoce items are made-to-order. Processing time differs from product to product. Popular styles order by 11 PM PST, they will SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 1-3 working days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
What should I do if I can’t receive my parcel?
You can email their customer service directly and show your tracking number, and then Gnoce jewelry will check it for you. Supposing that they are sure the parcel was lost indeed, Gnoce jewelry will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.
What is your return policy?
Gnoce jewelry offers an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If you would like to know more, please view their 60-day return policy.