What is the status of my order?
Their friendly Customer Care Team is on hand between 9am and 5pm (GMT) Monday to Friday. They’re always happy to receive your queries and facilitate the ease of your buying experience.
What should I do if my order is overdue?
In order to provide you with a memorable service they strive to ship every order out on time. However, due to the odd unforeseeable circumstance, it is sometimes the case that they might slightly exceed their initial estimates
Can you deliver to alternative address?
The answer is yes. If you wish for your order to be delivered to somewhere other than your billing address please specify at The Checkout. Alternatively, if it’s more convenient, they could also arrange for your order to be delivered directly to a recipient who lives far away.
At what time in the day will my delivery be made?
Upon dispatch you’ll receive tracking information via email. Within this email they’ll also specify an estimated date and time of delivery. The estimated time is normally either ‘Before 12pm’ or ‘Before 6pm.’