What is the payment method?
Gossard accepts VISA, Mastercard, Maestro and PayPal.
How can I amend or change my order?
They aim to dispatch all internet orders by the next working day which means that amendments to your details can only be made before 5 pm on the same working day. Please note that they can only make changes to address and sizing information or cancel an order in its entirety. Please note that they will not be able to amend orders that are made after 5 pm during the week or over the weekend.
What if I want to cancel or return?
If you wish to cancel the contract and return the goods for a refund you must email [email protected] with the details of the return, including the order number within 14 days following the date of delivery (the cooling-off period).
You must then download and complete returns and exchanges form and post the garment/s back to them at the following address within 28 days of emailing them.
Return postage will be at the cost of the customer and will not be refunded.
Returns outside the UK may incur duty / VAT charges if values are added to customs documentation. These will not be paid by themselves and all return costs should be covered by the sender.
How can I exchange goods?
*Due to the personalised nature of their products, garments may only be exchanged if they have not been worn, remain on the hanger supplied, and have all point of sale swing tickets attached.
*Please make sure that briefs/thongs/shapewear are tried on over your own underwear. When trying on bras please avoid makeup or lotions coming into contact with the item. In the interests of hygiene, they may refuse exchanges where it is obvious that this advice has not been followed. If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company for refund of the cost of the goods or postage.
*If you wish to exchange the goods for a different size or garment you must email [email protected] with the details of the return, including the order number within 7 days following the date of delivery. You must then complete a returns form and post the garment/s back to them within 60 days of emailing them. It is recommended that you retain the proof of postage for all returned packages. Download a Product Returns and Exchanges Form
*Products may only be exchanged for a different size or colour in the same garment or another garment of equal or lower monetary value and the difference in cost refunded accordingly.
*It is recommended that if returning part of a lingerie set, you also return the coordinating pieces so they can offer you another set if your exchange size is not available.
*Only one exchange can be made per order. If more than one exchange is required, a new order must be placed.
*Exchanges can take up to 14 working days to complete from receipt of the item.
My promotional code is not working?
If there is an issue with the code (and you meet all the requirements set to receive the discount) please email their customer service team explaining the difficulties you are having and the items you are trying to purchase. Their office is not open during the weekend so your query will be dealt with as soon as possible on Monday. If an error in the code is found you will be given an alternative code to use.