What payment methods do you accept?
Grace and Lace accepts all major credit cards, Amazon Pay, PayPal, After Pay, or Grace and Lace gift cards.
Can I send part of my order to a different address?
Grace and Lace ships to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you desire your items to ship to various locations.
Who pays customs fees for international shipments?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
How do I cancel my order that has not yet shipped?
Cancellation requests may be sent via their contact page, and if your order has not yet begun processing we would be happy to honour your request at that time. Please know, however, that it is their goal to ship your order as quickly as possible, therefore it is possible that your order may begin processing before the cancellation request has been seen by their Customer Care team. Should this occur, Customer Care will be happy to guide you through how to return the items once the order is received.
My item is damaged, what do I do?
They apologies! Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. For this reason, it is important to open and inspect your items as soon as you receive them. Please notify them via their contact page within 14 business days of receiving your package if there is anything wrong with your item(s). Grace and Lace cannot replace damaged items outside of this time frame.
I received something other than what I ordered, what do I do?
Grace and Lace is sorry to hear this! Although their fulfilment error rate is far below the industry average, mistakes do sometimes happen. Please notify them via their contact page, and they will get it sorted out for you!