What types of payment do you accept?
Gracious Style accept Visa, MasterCard, American Express, and Paypal. If you wish to pay by check or money order, please email them a list of the items you wish to purchase, along with your name, billing address, and shipping address. They will create your order and email you an order confirmation with the total amount and instructions for sending your check payment.
How do I check the status of my order?
You can go to the bottom of their website, click on “Track My Order”, and enter your order ID and the zip code of your billing address. If you are registered with them, you can check on all your past orders by signing into your account, then click on “Order History” to see a history of your orders, and clicking an order ID to see that particular order.
I’m missing items from my order. What should I do?
Since some items are shipped directly from our vendors and others are shipped from our warehouse, your order may arrive in multiple shipments. In addition, some items may be on backorder when your order is placed. In that case, they will ship all available items right away, and the rest as they come in. Please review your confirmation emails to verify which item(s) may have shipped separately.
I received the wrong item. What should I do?
Please let us know right away so they can fix things for you! Send them an email with the following:
*Your order number
*A description of your issue
*How you would like them to proceed
How will I know when my return has been received?
After they receive your return and confirm that all items are in new, unused, and shelf-ready condition, you will receive an email confirming that your refund has been processed. If a refund is made to your credit card, please allow 15 business days for the refund to appear on your statement. If you have further questions, please contact your credit card company.
How long does it take to get my refund?
Please allow 15 business days for your refund to appear on your credit card statement. Unfortunately, they cannot help expedite your bank’s processing of refunds.
What are your return shipping fees?
If you received free shipping on your order, the refund you receive will be the price of the item returned minus standard shipping costs. Otherwise, there will be no return fees. Please note that if you did not follow the instructions of your return authorization correctly and incurred additional charges, they will be deducted from your refund.