What is the form of payment?
They accept debit and credit cards from Visa, MasterCard, Discover, or American Express. They also accept PayPal Express, Amazon Payments, Apple Pay, check, money order, and Purchase Orders from Schools.
How do I calculate shipping to another country?
To calculate shipping for international orders, it’s simple! All you need to do is add items to your cart! When you add items to your cart, click the “view cart” button, and then you’ll be taken to your cart view page.
Do you ship Internationally?
They do! They ship to over 200 countries worldwide. Just to name a few countries that they ship to, they ship to the United Kingdom (UK), Canada (CAN), Australia (AU), amongst a ton of other countries! To see which countries they ship to, place an item in your cart, click the “view cart” button that will appear, and then select the corresponding country. You may be prompted to enter your postal code for more accurate rates.
What is the return policy?
The following criteria must be met in order to be eligible for an exchange, return, or refund.
* Returns must be postmarked within 30 days of the original order date.
* Item(s) returned for a refund will incur an 18% restocking fee.
* Item(s) must be new, unused and in their original packaging, along with all accessories.
* Item(s) must be accompanied by the packing slip generated from the return process noted above.
* Item(s) must be returned via a traceable shipping method with delivery confirmation.
* All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
* Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 18% restocking fee. They do not refund shipping costs.
What to do if I received a defective item?
If there is a problem with your order, contact customer service within 14 days of the original order date. While they do everything they can to ensure that you receive the product(s) you ordered in the condition you expect, there are unpredictable variables in every shipment. They will do their best to ensure that the issue is resolved to your satisfaction, and replacement items will be shipped using the same method as the original order.