I am absent to Sign My Parcel Shopping, What should I do?
Both EMS and Register Airmail need you to sign for it. If you are absent to sign for it, a notice will be left and you can pick up your package from your local post office or call the post office to arrange redelivery.
How are Shipping Fee Charges?
Heaven Gifts don’t offer free shipping. When you have enough points, you can exchange “Free shipping” coupon. Combined shipping cost for each order is determined automatically according to the shipping weight and destination. You also can place an order without paying to check the shipping cost.
I haven’t Received a Notification Mail About My Order. What should I do?
If you did not receive the notification mail, please do as follows: Check the inbox of your registered email and make sure it’s not in SPAM; Please contact them and they’ll solve it for you.
How to Check Order Status Shopping?
You can obtain your order status and waybill number directly at “My Account” after shipping. You will also receive emails from them regarding the processing of your order. Once your order request has been received, they will send you a “Heaven Gifts Order Submitted!” email.