What are Hello Baby Direct payment methods?
Hello Baby Direct accepts VISA, Mastercard, American Express, Apple Pay, Google Pay and PayPal.
Does Hello Baby Direct ships Worldwide?
No, Hello Baby Direct ships to limited countries which are enabled during the checkout process.
What is your return policy?
If you wish to return an item, you must inform them within 30 days, starting the day after the item was delivered. After you have informed them of your wish to return the item, please do so promptly. Customers return items at their own expense and they do not arrange collections. Remember you have a statutory duty of care to look after items when they are in your possession. Therefore, please take good care of any items you wish to send back and return them unused and in their original packaging.
How long will it take to receive my order?
Standard delivery times for UK deliveries is 2-5 working days. For international deliveries, the standard delivery time varies from country to country based on their location and the quality of the local postal service but usually is around 10 working days. Deliveries may take longer for some more remote locations.
What if I get faulty or incorrect order?
If you get faulty or incorrect order, please immediately contact them to take further action.