What is the payment method?
Hockey Factory Shop advise using PayPal when ordering from outside of the UK.
I’ve received the wrong item. What can I do?
* On rare occasions, mistakes can be made. If you have received the wrong item they will be happy to exchange this for you.
* Once they have received the incorrect item back, they will process the exchange and get the right item sent out to you.
* In this scenario, they are able to reimburse up to £6.00 in shipping costs. Please provide a copy of your postage receipt so that this can be processed.
I missed my delivery, what now?
* If you have missed your delivery, the courier should leave information to advise you on what to do next. This may involve scheduling a new delivery or collecting the item from a sorting office.
* If the item is left, it may be returned to them by the courier. They are able to re-dispatch the parcel however a new shipping cost will be charged.
How long will my personalised item take?
* Small customisation orders, such as Goalie Smocks, are typically dispatched within 5 to 10 working days.
* Special order items, including custom shirts, team kits, embroidered items and customised goalkeeping helmets can take longer. For further guidance, please contact them with your order requirements and they will provide an estimated lead time.
* Please note that they are unable to process personalised items as 24 or 48-hour orders.