What payment methods do you accept?
Honor Gold accepts all major Debit & Credit Card.
How do I track my order?
When your order is on its way to you, you will receive an email from their courier. On this email, you can track your order. All this should be within the time frame/delivery option you have opted for.
Has my order been shipped out yet?
As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way. From there it should be delivered within the timescale advertised on the site. If your order is trackable you can check it progresses via our courier supplier.
What can I do if something is wrong with my order?
If there is a problem with your order you can e-mail them at [email protected]
Please ensure you include your full name and order number when contacting them. Please state exactly what is wrong with your item and their Customer Care team will respond to your query within 48 hours (48 working days hours).
What do I do if I’ve lost my returns form?
Don’t worry if you have lost/misplaced the ‘Returns Form’ you received with your item(s). Please ensure you enclose a letter with your returned item(s) with the following information:
* Order Number
* Item you’re returning