If something isn’t quite right, their luggage can be returned within 100 days of receipt, no questions asked. Other products (bags and accessories) can be returned for a refund within 30 days of receipt. Please note that personalised items cannot be returned.
They will issue a full refund using the same method you used to pay.
Return shipments are free of charge within the EU. Please contact their customer support team for a return label.
- If you are located outside the EU, you are responsible for returning the product to Horizn Studios and any associated costs.
Horizn Studios cannot exchange one product for another at this time. Thank you for your understanding. Please return your item(s) and place a new order at their online shop.