Question 1

How do I return a product?

Accepted Answer

If you have changed your mind, are not delighted with the products that you have chosen or if you need to return them for any reason*, you can do so by contacting them within 14 days of receipt by email to customerservice@houseology.com or call on +44 0330 363 0330 to inform them of your intention to return the Product(s).

They will be more than happy to offer you an exchange or a refund provided that the products are returned to them completely, in perfect condition, unused, unwashed and with the original packaging. You will then have 14 days from the date you notify them to make your return.

Please note that you do not have a right to return bespoke or personalized goods, unless faulty. This 14 day guarantee does not apply to orders for non-standard, customised, bespoke, made to order, made to measure or special order products (including but not limited to large furniture items, headboards, sofas or chairs in your own choice of fabric and size), nor cut by the meter wallpaper or fabric or goods that have been confirmed to you as non-standard, customised or special order. Please refer to their Terms of Business for further information regarding their returns policy, including international returns.

Their returns policy does not affect your legal and statutory consumer rights.

Question 2

What happens if my goods arrive damaged or faulty?

Accepted Answer

In the event that you receive your order in a faulty or damaged condition, including customized products please contact them within 48 hours by email at customerservice@houseology.com or phone them on +44 0330 363 0330 and they will make the necessary arrangements to collect the damaged/faulty goods. They will ask you to email a photograph of the damage and complete a short questionnaire as part of their quality assurance checks.

Please note it is critical that you keep all the original packaging and repack the item with care. Their courier will make the collection, and upon inspection at their warehouse, a refund, or replacement sent at their expense, will be arranged.

Question 3

What is the payment method?

Accepted Answer

Houseology currently accepts Visa, Mastercard, Delta, Maestro, Switch, American Express, and Paypal.

Question 4

Can I order samples?

Accepted Answer

They have access to free samples for most of their brands. Please contact customeservice@houseology.com or call one of their team on +44 0330 363 0330 to request a sample.

Question 5

How do I obtain an international shipping quotation?

Accepted Answer

Quite often their website will automatically calculate shipping for you. Simply add your desired products to the basket and checkout as normal. In the event that the website does not display a price for shipping, you will be asked to complete a shipping quote request form. Please complete and submit the form with all the requested details. They will aim to come back to you within 1-2 business days with a price for shipping. Alternatively, please feel free to contact or team by phone on +44 0330 363 0330 or through email at customerservice@houseology.com for more information.

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