What payment methods do you accept?
I Love Wallpaper accepts VISA, Mastercard, Maestro and PayPal.
How long does delivery normally take?
Economy delivery takes between 3-10 working days and other timings are listed below. For international delivery options, an estimated delivery date will be given at the checkout when you enter your address.
How much is the delivery charge?
For International delivery costs, a delivery charge will be calculated at the checkout when you enter your address. For more information please visit the delivery page.
How can I cancel my order?
Due to the quick turnaround in their warehouse and sales process, once an order has been confirmed they are unable to make changes or cancel an order that has been dispatched. This includes, but is not limited to:
* Cancelling whole orders
* Removing specific items from an order
* Including additional items from the same batch
* Updating delivery addresses
This does not affect your statutory rights and they are happy to issue refunds made within 30 days of purchase and in original, undamaged packaging.
What is your international return policy?
If you are returning an item from outside of the UK, they suggest using an international courier. All costs are the responsibility of the customer. Returns should be made within 60 days of purchase and in original, undamaged packaging. Please note - Opened test pots and wallpaper samples cannot be returned
Returns must be sent to:
Returns Department 1A
I Love Wallpaper, Oakesway, Hartlepool, TS24 0RE
(Only receives parcels, not open to the public)
If you wish to discuss your return options, please contact their customer service team via their help centre.