Do you ship Worldwide?
Yes, Illamasqua ships Worldwide.
What is your return policy?
Their Returns Policy forms part of and must be read in conjunction with, their Terms and Conditions of Sale. They reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 13/08/14.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so they can investigate. Before attempting to return an order you will need to contact their customer service team to request a returns authorization number. Without this number, it can be difficult to process your return meaning the process may take longer.
How will I know when my order has been dispatched?
They’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. They may ship items separately in the event of one or more of the items being delayed.
How do I cancel my order?
They’re sorry to hear you want to cancel. If there is anything they might be able to do that means you don’t have to cancel, then you can contact their Customer Service team through your account to see if they can help. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. They’ll send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as they want to get products to their customers as soon as possible, without delay. You can visit their Returns Policy to help you get the order back to them instead.
I have received a faulty item. What should I do?
They’re really sorry that happened as they aim to provide high-quality items to all of their customers. So that they can look into this for you, please contact them to tell them more. To speed the process up, it’d really help if you could find the information below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
Details of the fault
Images that support the fault, if applicable
As soon as they’ve looked into the fault they’ll let you know what they plan to do next by sending you an email.
How can I pay?
They offer a variety of online payment methods to ensure their customers can place orders with ease:
You can select your preferred payment method at checkout. As they take fraud very seriously, you will face validation and authorization by them and the card issuer. They do this to ensure that their customers are safe while they shop.