What is the payment method?
Inspyer Lighting accepts Visa, MasterCard, and American Express securely express payments via Shopify Payments, Paypal, or Apple Pay.
How can I amend or cancel an order?
They are committed to meeting their delivery promises. Therefore, they cannot add new items to orders that have already been paid and processed. Please, place a new order in this case. You can cancel your order according to their standard returns policy.
Can I exchange an item for something else?
RETAIL CUSTOMERS ONLY
If you wish to exchange an item proceed to contact their Customer Services team by calling (01992 252900) or emailing ([email protected]) within 14 days of delivery informing them of your intention to return the unwanted goods and details of the Goods you wish to exchange them for. You must pay the cost of returning the item(s) to them. Upon receipt and satisfactory inspection of the Goods, they will make arrangements for the exchange. You must ensure that Goods returned to them are in the original packaging and securely packaged. It is at the discretion of Inspyer Lighting to refuse an exchange if the light is returned damaged or not as sold.
My item is faulty or damaged, what should I do?
YOU MUST inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, they kindly ask you to notify the courier and mark it down on the delivery slip. If an item from your order is damaged YOU MUST notify their Customer Service team WITHIN 24 HOURS of receipt of the delivery by sending an email to [email protected]
Their Customer Service team will then get in touch to help resolve the issue as soon as possible.
What can I do if something is wrong with my order?
Please contact their Customer Service team who are more than happy to help with any issues via [email protected]
How can I place an order?
When you wish to buy a product, simply click on the “Add to cart” button and the product will be added to your shopping cart. You will then have the option to continue shopping or proceed to checkout. When you have completed your online order on Inspyer Lighting and the payment has gone through for your item(s), you will receive an email confirmation. Once your order has been processed and the items have shipped, you will get another email confirmation.
Do you do free delivery?
They are currently offering free delivery to the UK mainland on all orders. Free delivery is also offered on orders over $313.88 for destinations within the EU. Any questions regarding a particular product please contact [email protected]
For all other orders, shipping costs will be calculated according to size, weight, and destination. If you have any queries send them an e-mail to [email protected]
Delivery restrictions may apply, so be sure to read the product information before you make a purchase.
Which countries do you deliver to?
Their products ship worldwide - please send them an email to [email protected]
and they can provide a quote to have it sent over to you.
Who pays the postage costs to return an item?
They will pay the costs of return if: (a) the Goods are faulty or not as described; (b) you cancel due to us altering the Goods or these Terms; (c) there is an error in the Good’s pricing or description; or (d) you have a legal right. In all other circumstances (including where you change your mind) you must pay for the return.
Where Goods are returned due to change of mind they will refund the price paid for the Goods by the method you used for payment. However, they may make reasonable deductions from the price (up to their entire value) to (a) compensate them for any damage to the Goods or loss of value caused by your handling them; (b) meet their collection or return delivery costs. You must ensure that Goods returned to them are in the original packaging and securely packaged.