How long do your deliveries take?
The estimated delivery times are shown on each product page. They will email you each step of the way to keep you informed.
How much does it cost to deliver?
This varies depending on the manufacturer, weight, size, and location. This is automatically calculated when you add items to the shopping cart.
Can I return a product?
If you’d like to return a product, you must either post them to their address, Burrington Way, Burrington Business Park, Plymouth, PL5 3LX, email [email protected]
or give our team a call on 01752 549 532 for a return label or arrange collection.
Will you pay for the delivery costs if I return a product?
They will pay the costs of return if a) the products are faulty or misdescribed, or b) they have told you of an upcoming change to the product, a delay in delivery due to events outside of our control, an error in pricing or description, or because you have a legal right to do so as a result of something they have done wrong. In all other cases, you must pay the costs of return.
If they are refunding you for the delivery costs of your returned item, we will refund you the amount that it would cost using the least expensive delivery method they offer, regardless of the delivery method you use. If you are responsible for the costs of return and they are collecting the product from you, they will charge you the direct cost to them of collection.
When will you refund me for my returned product?
They will refund you for your returns by the method you use for payment within 14 days of the day we receive the product, or, if earlier, the day on which you provide them with evidence that you have sent the product back to them. They may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions – if they discover this after you have been refunded, you must pay them an appropriate amount.
Do you offer u-value calculations?
Unfortunately not as there are so many different variables that can affect a u-value. Whilst they can give a calculation using one of many calculators available online, this still may not be an accurate calculation. They suggest speaking with your building control or an architect who will be able to perform an accurate calculation and specify products to achieve this.