What payment method do you accept?
iThemes accepts all major Debit & Credit Card.
How do I cancel my subscription?
Yes, if you’d like to cancel your subscription before your subscription renewal date, please email sales and they can assist with closing your account. Please email [email protected]
What is your upgrade policy?
Yes, with the iThemes Upgrade Policy, you can apply qualifying purchases within the last 3 months toward a higher-priced plan such as the Plugin Suite or Toolkit. Check out their upgrade policy for more details.
What is your refund policy?
Because of the nature of their plugins, themes, and services—which are digitally delivered and non-tangible goods—they cannot offer refunds or chargebacks for purchases. Please read our FAQs and Terms of Service carefully before purchasing your plugin, theme, or hosting plan. And as always, you can email questions or contact them in advance.
Note: They do offer a 30-day/no-questions-asked refund on subscription auto-renewals. Please contact [email protected] if you have questions or need assistance.
Can I use a coupon on my renewal?
No, coupons can only be used on a new subscription purchase. If you have questions about your account or renewal date, please contact them.