What items are returnable?
Items must be returned within 30 days from the date of purchase, in an unused and resellable condition and in the original packaging with all the tags intact
What items are non-refundable?
Gift cards and discounted items (if applicable) can not be returned.
Can the items be exchanged?
Jack's Surfboards allows the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
Which items are oversized and excluded from free shipping?
Surfboards, Balance Boards, Body Boards, Snow Boards. Complete Skateboards’ Surfboard Travel Bags, Snowboard Boots and Roller Skates/Blades.
Does Jack's Surfboards ship free across the US?
Free shipping is only within the 48 contiguous US states. Hawaii and Alaska and all off-shore United States territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands are excluded.
What happens when items I ordered are out of stock?
If Items are out of stock you will be notified by their Customer Service Department.
What payment methods are accepted for international orders?
Jack's Surfboards does not accept credit cards with international billing addresses; you must use PayPal or Amazon Pay to complete your checkout.
Are there any exclusions for International Delivery?
Jack's Surfboards is unable to ship Surfboards, Surfboard Bags and Bicycles internationally.
Where do I apply the discount code from LoveCoupons.co.nz?
During the checkout process, you will have the opportunity to apply your discount code. For detailed instructions please read the “How Do I Use My Jack's Surfboards Discount Code?” section above.