Do you accept online returns?
Jeanswest has partnered with ParcelPoint to take away the hassle of online returns, starting from $6.95. Since it takes time until Jeans West receive back your items, Jeanswest are unable to provide exchanges via their online store. They recommend that you simply re-purchase the desired new size/colour online and return the originally purchased item to their warehouse for a refund.
Do you accept in-store returns?
Yes, and the easiest and fastest option may be to visit one of Jeans West’s many stores to return your item. Please be sure to bring your online Tax Invoice which was emailed to you at the time of purchase; this is Jeanswest’s Proof of Purchase and must be provided.
How long will my Jeans West order take to arrive?
Australia Post Express eParcel
Next day-8 days.
Collect in store: Toll (with Store Delivery)
What is the returns policy at Jeans West?
Jeanswest will happily refund or exchange your purchase within 30 days if proof of purchase is provided. Products must be returned unworn and with original tags attached. Your rights in regards to faulty products are protected by the Australian Consumer Law.