How do I change the currency?
On the upper left corner of Jeulia website, you will see a currency widget where you can change the currency to one of the following:
How do I know if my order is placed successfully?
You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
What should I do if I did not receive a confirmation email?
If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your JEULIA account and click “My Orders” button to see your orders.
How long does delivery take?
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-12 business days. Shipping time depends on the shipping method you selected.