What are Jimmy Choo payment methods?
Jimmy Choo accepts all major Debit and Credit Cards as well as PayPal.
Does Jimmy Choo ships Worldwide?
Yes, Jimmy Choo ships Worldwide.
What is your return policy?
You have 14 days from receipt of your order, to advise them of your intention to return or exchange.
Jimmy Choo aim to process all returns within 3 calendar days of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods.
What is your exchange policy?
Exchanging an item for a more suitable size is free of charge, however, all exchanges are subject to stock availability and adherence to their returns policy. To exchange your item, follow the below steps ensuring you request an exchange and specify which size you require.
Once the original item is received, it will be processed in adherence with their Returns Policy, the exchange order will be shipped and you will receive confirmation of the same.
As they are unable to exchange any item for an alternative colour or style, they suggest that you return your purchase for a refund and place a new order for the preferred item. Please also note that any items purchased can be booked for an exchange of size only once. Any unwanted items received by exchange will need to be returned for a refund. They are unable to process exchanges which are not booked online or after the collection via DHL has been arranged.
Can I still place an order?
Yes, they are continuing to accept and process orders via the JimmyChoo.com website.