What is your returns policy?
They offer a no quibble returns policy. They will accept returns within 21 days of receiving your purchase for a refund or exchange providing the goods are unworn and labels are still attached and undamaged. This excludes underwear, tights or swimwear where the hygiene seal has been removed. Shoes must be tried on indoors and must not show any signs of wear, they must also be returned in their original box as this is part of the product. This returns policy applies to full price orders only.
Sale items must be returned within the 14 day cancellation period to receive a full refund or exchange. Any items received after this time will be returned to the customer. Please note they do not offer a credit note on sale items. This does not affect your statutory rights.
They reserve the right not to refund you if you return items to them outside the terms of their returns policy.
Can I cancel my order?
If you’re a customer in the European Union, you have the right to cancel your order within 14 days from when you receive your order. This doesn’t apply to items that have been worn or used, underwear, or swimwear where the hygiene seal has been removed.
What should I do if my item is faulty/arrived incorrect?
If you believe your item to be faulty, or you have received the incorrect item please contact them on [email protected]
or +441512361475 and one of their team will advise you on the next steps to take. Please note any faulty items may need to be sent back to the supplier, this process can take up to 4 weeks. All items returned as faulty will be inspected and any items deemed subject to wear and tear will not be accepted. If the item(s) is deemed as faulty, where the possible item(s) will be repaired or replaced for the same product, in the same size and color, subject to availability. If the item(s) cannot be repaired or replaced then a full refund will be issued.
I have returned my item, how long will my refund take?
Once they have received your return they aim to process all refunds within 10 working days. The time in which your bank completes the refund will vary depending on their processing time. Please be sure to track your parcel using the tracking number on your proof of postage receipt. They are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.