What is the payment method?
Kidsroom accepts Visa, MasterCard, American Express, Discover, CB, JCB, Diners, Union Pay, Ali Pay, and PayPal.
How can I track my orders?
As soon as your order has left their warehouse and been handed over to their logistics partner, you will receive an automatic email showing your personal tracking number. This number allows you to track the delivery status online via the website of the relevant logistics company.
Is my order subject to tax?
For their customers from within Germany, all their prices are quoted gross. VAT at the current statutory rate is therefore included in the price and will not be charged separately.
Sales to countries outside the EU are exclusive of VAT. As a customer, you will have to pay the import tax applicable in your country of delivery at the time the goods are delivered as well as any customs duties and processing charges incurred.
How do I return goods?
If you wish to return goods because you did not like them, for instance, all you need to do is send them back to them within 14 days of receipt. Please enclose the corresponding delivery note with the parcel.
Please note that when you return goods you will incur costs in the form of delivery fees.
What should I do if my consignment is damaged?
Should you discover that the packaging has suffered external damage on delivery, you should report this directly to the delivery agent in order to avoid any problems with parcel insurance. If the parcel is so severely damaged that even without opening it you have reason to believe that the goods may be damaged, please refuse to accept the parcel and contact them immediately.