What is Kidsroom.de payment method?
Kidsroom.de accepts VISA, Mastercard, American Express, Discover Card, Diners Club, JCB and PayPal.
Where does Kidsroom.de ship?
Kidsroom.de ships within selected countries provided during checkout.
Will I receive an order confirmation?
Once your order has been received, you will be sent an automatic order confirmation including payment details. If you have not received a confirmation, please check your SPAM mail folder. It may take a few minutes for the order confirmation to arrive. If you have not received an order confirmation after half an hour, please contact their Customer Service.
How can I track my orders?
As soon as your order has left their warehouse and been handed over to their logistics partner, you will receive an automatic email showing your personal tracking number. This number allows you to track the delivery status online via the website of the relevant logistics company.
How long will my order take to arrive?
Delivery times are dependent upon the availability of the ordered item or items, the country of delivery and the logistics partner. Kidsroom.de is therefore not able to provide reliable information about delivery times. If a consignment is marked as »Dispatched« and you feel it is taking too long to arrive, please inquire with the specified logistics partner first.
How do I amend or cancel an order?
If you have opted to pay by advance payment, credit card, PayPal or cash on delivery, it is no problem to amend the order as long as the items have not yet been dispatched. In the case of the payment via the» financing« option, the financing is tied directly to the purchased items. Consequently, even minor amendments require the cancellation of the entire order. To help them process your amendment or cancellation request as quickly as possible, they kindly ask you to send an email containing the following information in German, English, Russian or Chinese to [email protected]
How do I return goods?
If you wish to return goods because you did not like them, for instance, all you need to do is send them back to them within 14 days of receipt. Please enclose the corresponding delivery note with the parcel.
Please note that when you return goods you will incur costs in the form of delivery fees.
When will I get my money back?
If you have cancelled or returned an order, your money will be refunded within 14 days of receipt of the cancellation notice or the goods.
What should I do if my consignment is damaged?
Should you discover that the packaging has suffered external damage on delivery, you should report this directly to the delivery agent in order to avoid any problems with parcel insurance. If the parcel is so severely damaged that even without opening it you have reason to believe that the goods may be damaged, please refuse to accept the parcel and contact them immediately.