What is the payment method?
KWU-PORTAL accepts VISA, Mastercard, American Express, Maestro, Diners Club and PayPal.
Do you ship Worldwide?
Yes, KWU-PORTAL ships Worldwide.
How long will it take for my order to arrive?
Unless another delivery period is specified in the item description, the goods will be dispatched within 2 working days after receipt of payment or order.
How do you confirm my order?
After shopping, you will receive a confirmation email to the email address you provided.
I haven’t received a confirmation, what should I do?
As a precaution, please check the spam folder. If the email ended up in the spam folder, you can add the sender of the email to the list of safe senders. All of the following emails now arrive in the regular inbox. If the confirmation has not been received, please contact KWU-PORTAL using their contact form.
What is the revoke policy?
You can revoke your contract declaration within 14 days without giving reasons in text form (e.g. letter, fax, email) or if the item is left to you before the deadline expires by returning the item.
What is the return policy?
Transportable items are to be returned at KWU-PORTAL risk. You have to bear the costs of the return of the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of EUR 40.00 or if you have not yet received the consideration or if the price of the goods is higher at the time of cancellation have made a contractually agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent by parcel will be picked up from you.
Can I return or exchange products?
Yes, please read the information on revocation.