What payment methods do you accept?
LOFT accepts all VISA, Mastercard, American Express, and PayPal.
Where does LOFT ship?
LOFT ships within the countries that are available during the checkout process.
How do I check the status of or track an order?
Once your order has been shipped, they will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site – click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status.
What is LOFT return policy?
They will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in-store only).
How do I cancel an order?
You may contact them via chat, text, or phone immediately after submitting your order and they will make every effort to cancel it. When they designed our business processes and systems at LOFT, their goal was to save you time by quickly processing your order. Therefore, their window of time for cancellation is very short. If you selected In-Store or Curbside Pick Up, they are unable to cancel your order – but if you choose not to pick up your order, it will be cancelled after the pickup date.