How much is shipping to New Zealand from LOOKFANTASTIC?
Standard Delivery to New Zealand is charged at a flat rate of $13.
How long will my LOOKFANTASTIC delivery take to arrive?
Your parcel will take between 3-5 days to arrive, you will receive a tracking number upon confirmation of the dispatch of your goods.
What should I do if there is a problem with my LOOKFANTASTIC order?
Although LOOKFANTASTIC take care to prevent any damage to your goods during transit it is possible that problems may arise.
LOOKFANTASTIC ask that you do not refuse delivery, instead accept the goods and contact them immediately. Refusal may actually result in a delay of the parcel being returned.
Do I have to cover the cost of my return to LOOKFANTASTIC?
LOOKFANTASTIC are more than happy to refund postage costs to return an item where the return is required due to their error. For instance:
- If they sent you the wrong item
- If the item is damaged or faulty
- Where you are returning a substitute item which you do not want to keep
LOOKFANTASTIC will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again they recommend using a delivery service that ensures you for the value of the goods.
Why can I see a transaction pending in my PayPal account?
Once you place an order, the payment will show in your account as pending until they send the products to you. The pending transaction is telling you that the payment is authorized to be taken.
How do I use a LOOKFANTASTIC voucher code?
Once you’ve found all the items that you want then click ‘My Cart’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’. Add your discount code into this box and click ‘Add’ to apply the discount. If the code doesn’t work then you’ll need to check that you’re not trying to use more than one offer and none of the items are on their exclusions list.
How do I earn LOOKFANTASTIC Referral Credits?
Earn $10 for every successful referral and your friends will get a 15% discount! Log-in to your account and click ‘View Details’ in the ‘Your Referrals’ section to find out how you can get involved.
What do I do if I have not received my order?
LOOKFANTASTIC send you an email as soon as your order is on the way, so that you can find out when it will arrive. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.