Do Lovell Rugby offer free delivery?
Lovell Rugby offers free delivery on all orders with a value of £100 or more.
How much does Lovell Rugby charge to personalise my rugby boots?
Lovell Rugby is the only place where you can get your boots personalised completely free of charge.
What about Lovell Rugby Delivery?
Standard Delivery: £3.95 or free on orders over £100
Express Delivery: £6.95
Pre-Noon Express Delivery: £11.95
What about Lovell Rugby Returns?
Lovell Rugby accepts returns on all items, via Collect+ and a number of other options.
What about Faulty or defective items?
You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, Lovell Rugby will only be able to offer you a replacement.
To qualify as faulty or defective, the item will meet one or more of the criteria:
Has a manufacturing fault beyond typical wear associated with the product
Isn’t fit for purpose it’s been supplied for
Doesn’t match the descriptions or models shown to you at the time of purchase
Consumer rights websites such as Money Saving Expert have more detailed explanations of your rights when returning faulty goods.
Lovell Rugby will professionally evaluate returns for processing as soon as they can, but please make sure they’re clean and dry! Lovell Rugby reserve the right to refuse to inspect items that are just too dirty or wet.
What about Return with Royal Mail or other couriers?
Complete a returns form. You can find it attached to your original invoice email, or download a new one directly. Then, repackage the item(s) securely and enclose the returns form.
Attach the returns address label to your parcel and send to the address shown.
Lovell Rugby would recommend you send via a recorded service as they can’t accept responsibility for anything lost in transit. When returning an item, they are unable to reimburse the postage cost.