What are Lugz payment methods?
Lugz accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship Worldwide?
Yes, Lugz ship Worldwide.
What is your Returns/Exchange Policy?
Upon receipt of your order from lugz.com, please examine it carefully. If for any reason you are not satisfied with the order within 30 days you may return your unworn merchandise in its original package for a refund.
How do I track my order?
In order to track the status of your U.S order please click Track my Package:
If you have a question about your order please use the customer service contact form using selection Lugz.com Order Inquiry.
For international orders please email: [email protected]
What if I receive an incorrect order?
If you receive an incorrect order, please contact them immediately to take further action.
What do I do if I have a question about an item on lugz.com?
Please use the General Information selection on the customer service contact form and type your question in the description field.
Will Ibe able to get a refund?
They do not charge for return shipping, however, a restocking fee of $3.99 per unit will be deducted from your refund. Shipping is not refundable on your return. Shipping charges will be fully refunded only if Lugz.com has sent the wrong item or the item is found to be defective.