What is the payment method?
They accept all major credit and debit cards including American Express and Maestro. They also accept payment through PayPal and ApplePay. Online payments are taken securely using the leading payment gateway Adyen. Your credit card details will not be stored by Lulu Guinness Ltd. They cannot accept cash or cheques on delivery.
Which countries does Lulu Guinness delivers to?
Lulu Guinness ships to 130 countries worldwide, please view their shipping and delivery page for more details.
Can I track my order?
Yes, once the order has been dispatched from their warehouse, you will receive a dispatch confirmation email with a link to track your order. To check the status of your order, simply navigate to the Account Sign In page or go to the Order History section of your customer account.
Do I need to sign for the delivery?
Yes, their nominated couriers will require a signature on receipt of goods. If a delivery has been attempted and is unsuccessful, the courier may deliver to a close neighbor or leave a calling card and attempt to redeliver the next working day. Failing this, you will be responsible for retrieving the undelivered parcels or arranging further redelivery.
How long have I got to return my order?
If you wish to return an item without notifying them you have 14 days from receipt of goods to do so. Alternatively, should you wish to inform them of your intention to return an item (by email for example) please do so within 14 days of receipt. You will then benefit from an additional 14 days from this date. Please note that returns made outside of this period will not be accepted. Your statutory rights are not affected.