What is the payment method?
Luneia accepts VISA, Mastercard, AMEX, Maestro, ApplePay, GooglePay and PayPal.
What is the shipping policy?
Luneia really appreciate every order placed with them and aim to dispatch orders within 48 hours of receipt. Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday, except when it is a UK Bank Holiday – and it will be the Tuesday. Please note that estimated delivery times are to be used as a general guide, as delays can sometimes occur that are outside of their control.
Can I cancel my order?
You may cancel your order at any time within 2 working days of Luneia receiving your order, by emailing them with your order number at [email protected]
If the goods have already been dispatched, you must return them in secure packaging at your own cost. They will advise you of the returns process when you email them.
What is the return policy?
Luneia hope that you will love your purchase. In the event you do have an issue, please let us know immediately by emailing them at [email protected]
so they can help to resolve any problems. Please include your order number in the email. All fabric face mask and fabric scrunchie sales are final due to health & hygiene reasons. No returns or exchanges are able to be offered on these items.
What if my order is defective?
If the goods you receive are damaged or defective, please notify Luneia by email within 7 working days of delivery at [email protected]
, quoting your original order number, with details of the problem. They are happy to offer an exchange or refund for damaged or defective goods.