How can I order a product that isn’t listed on your website?
They are able to supply all products from the brands and designers already listed on their website. If you can’t find the product that you’re interested in, please do not hesitate to contact them on + 44 (0)207 692 4001 or by e-mail at [email protected]
and they will do their best to find it for you.
Who do I write to if I have a complaint?
Their customer services team is at your disposal. If you have a complaint about a product or service, please don’t hesitate to contact them: + 44 (0)207 692 4001
What is the payment method?
Madeindesign accepts Visa, Master Card, Maestro, American Express, and Paypal.
How can I return the damaged or faulty items?
They remind you that if you receive a product damaged in transit and if you have recorded this damage on the delivery sheet - all return charges will be at Made in Design’s expense. If you receive a faulty product, return charges will be borne by Made in Design as well.
In both cases:
*If the product can be returned by Royal mail to the address above, Madeindesign will refund you the return charges on presentation of a receipt (the customer will have to return the parcel by Royal mail only, as recorded).
*If the product is too heavy or too voluminous, they will organize the return by a carrier who will contact you to pick up the goods, at our expense.