How long do I have for exchange/refund?
You have 14 days from the receipt of your parcel to return the goods back to the courier or 30 days for an exchange or credit note.
How do I request a refund?
You have to include your invoice in the return parcel, and write in the bottom or reverse the invoice saying you’d like to receive a refund. If you lost your invoice, just enclose a paper and write your name.
PS. All goods must have their taglines.
Is there a charge for returns?
Mainline Menswear don’t offer free returns; all returns must be paid for by the customer, unless in cases where the item is faulty or incorrect.
The item I wish to return is faulty. Is the returns process different?
Yes, if you have received a faulty or incorrect product, you must contact Mainline Menswear as soon as possible, and they’ll tell you what to do.