What is the payment method?
Masdings accepts Visa, MasterCard, Open Pay, Amazon Pay, COMODO, and PayPal.
What is the cancellation policy?
You will only be able to exercise this right if you are able to return to us the goods you ordered unworn, undamaged and with all original labels attached as originally supplied within 14 days of receipt. To cancel the dispatch of an order, you will need to inform them before 3.30 pm dispatch time that working day. They are unable to stop the delivery of an order or amend the delivery address once this has been dispatched.
How do I return an item I ordered online?
If you wish to return any item(s) for an exchange of a colour, size, another item or a refund you will need to contact them within 14 days from the day you took delivery of your parcel. You then have an additional 14 days to get the item back to them. The items need to be in their original condition, complete with labels and in a protective bag/box. If the item is received past the 14 days return period credit or exchange will be offered and not a refund.
Any item returned must adhere to the conditions below:
* Must be returned in the original condition, complete with labels and packaging
* Items must be unworn with no evidence of deodorants, aftershaves, make-up, hair or other marks or odors.
* For hygiene reasons they are unable to refund or exchange underwear, Ladies Swimwear, hosiery, earrings or any goods that have been damaged while being worn or washed
* A completed returns form that can be found on the reverse of the invoice.
Any returned item(s) that do not conform to the above requirements will be subject to a delivery charge to return the item to you. This does not affect your statutory rights.
When do I get my refund once I’ve returned an item?
The refund will be credited to the payment card account and you should be notified by email once they have refunded you.
Masdings will endeavor to refund your card within 24 hours of receipt of returned goods. It will take a further 3-5 working days to clear through the banking system. If you have paid by PayPal your refund will instantly be placed into your PayPal account.