What payment methods do you accept?
Matte Collection accepts VISA, Mastercard, Diners Club, Discover Card, Elo, Google Pay, Shop Pay, Amex, Klarna, and JCB.
Do you ship Internationally?
Yes. Matte Collection ships to all over the world.
When will my order process?
Merchandise will be sent within 24-72 business hours from the order date and will take 2-5 business days for standard delivery anywhere within the United States. Standard International shipping will take 2-3 business days.
What is your international duties and taxes policy?
For more information on international custom fees please contact your postal office or local government. Matte Collection does not enforce these fees so they are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to them in which the shipping and handling fees are non-refundable.
What is your return policy?
All merchandise must be in its original form. It must not be worn, altered, damaged, and free of any stains, odours, or distinct smells including perfume. When returning items please be sure to keep tracking number provided during shipping from the mail carrier of your choice; as the carrier can experience issues with package delivery due to reasons including but not limited to: being lost in transit or being delivered to the incorrect address. All tags must be attached when returned. Items purchased with a discount code can be returned for store credit. Matte Collection Signature Perfume can only be returned unopened and in original packaging. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you.
When will I receive my refund?
Please allow refunds process to 3-5 business days to show in your account.