What can I do if my Menulog order was cancelled after I paid?
Cancelled orders are automatically refunded and the funds will be back in your account within 3-5 business days, depending on your bank. Sometimes orders are cancelled before Menulog have captured your funds, which means that your bank will hold the transaction in a pending status before it drops back into your account. In these situations the funds won’t show up as a refund, but rather the original charge will disappear entirely off your statement within 2-10 business days. Please note that PayPal transactions are refunded through PayPal and are subject to PayPal’s processing times. You will receive an email from PayPal when your refund has been processed.
I haven’t received my Menulog delivery, what should I do?
Menulog restaurant partners try their best to deliver every order on time, but unexpected situations can occur. Menulog notifications contain a phone number for you to call - if your hunger grows by the minute, give that number a call. If you have no luck there, Menulog are also happy to help!
How do I check the status of my order?
If your order is delivered by Menulog it is listed on the search page for each restaurant; either ‘Delivered by Menulog’ or ‘Delivered by Restaurant, as soon as your order is on its way and this screen will also show you a map where you can track your order live.
How does Menulog work?
You can order from Menulog either via the app and it is available on iOS and Android, or from your desktop. Simply log in to your account, enter your delivery location and search via cuisines, offers, delivery method or rating. Once you have placed your order, the restaurant will accept the order and you will receive confirmation via email or push notification if you have the app installed. The order confirmation screen has the most up to date information about the status of your order.
My order has been marked as delivered but I did not receive it, what should I do?
In the rare instance that an order has been marked as delivered and you haven’t received it, simply click ‘Call the restaurant’ on the order confirmation screen which will connect you either directly to the restaurant (for orders that are delivered by the restaurant), or to Menulog customer care team (where Menulog delivers the order). Please have your order number and contact details handy.
What should I do if I am not happy with the food quality?
Menulog are passionate about delivering you the meals you want, when you want them, so if something is not as expected, they will sincerely apologise for your experience and want to make things right! If you would simply like to provide some feedback for the restaurant, you can do so using their restaurant review system. This will help their partners understand where they might be able to improve in the future so that other customers will have a better experience with their store.
How often does Menulog release discount promotions?
Every brand is different, some brands release regular discount codes, some don’t release any and some release them at special times in the year. The team at LoveCoupons.co.nz spend hours every day looking for the best discount codes and if have offers available, they will try and list them here.
How do I use a voucher code at Menulog?
LoveCoupons.co.nz spends most of their time collecting the best and most recent Menulog voucher codes. LoveCoupons.co.nz also does their best to list how to use Menulog voucher codes. Read the content LoveCoupons.co.nz writes for more information.