What paymemt methods do you accept?
Ministry of Supply accept the following payment methods:
Ministry of Supply accepts the following Express Checkout methods:
Can I make changes to my order?
Ministry of Supply is unable to edit an order once it’s been placed. If your order has not been packed or shipped yet, Ministry of Supply may be able to cancel it and allow you to place a new order. To check on the status and see if you can cancel your order, please email [email protected]
with your order number. If your order has already been packed and/or shipped, they are unable to turn it back around. Once you receive the gear, you may make any necessary returns or exchanges.
Can I change my shipping address after ordering?
Since their fulfillment center gets to your order so quickly, changes to shipping addresses or order can rarely happen. If you made an error or need to adjust your order, please email them at [email protected]
so Ministry of Supply can help with an alternate solution.
When will my order ship?
Ministry of Supply fulfillment center typically fulfills orders within 24-72 business hours (excluding preorder/presale items). Their fulfillment center is open 9am - 4pm EST, Monday thru Friday. Orders placed anytime after 1pm EST will be shipped the following business day and orders placed on the weekend typically ship on the following Monday or Tuesday. Delivery time does not include Saturday, Sunday or holidays.
What’s your return/exchange policy?
Ministry of Supply is committed to providing you with the absolute best products, from how they fit to how they perform. Ministry of Supply offers returns and exchanges on any order within 30 days, and returns for store credit within the first 100 days. Previous Generation, Capsule, Gift Cards and As-Is items are Final Sale.
All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, they will issue a PayPal credit. Orders paid by cash can be returned in-store to receive cash, otherwise, store credit will be issued.
What if I receive a damaged item?
Ministry of Supply is committed to providing you with the absolute best products. If your items are damaged or in need of repair, please send an email to [email protected]