How to return my order?
You do not need to contact them before returning unused items within 30 days. They will happily refund or exchange your items purchased from their website. For more information regarding the returns & exchange process, please visit the Delivery & Returns section of their website.
I think my item is faulty. What do I do?
Their reputation for quality products and service is very important to them, so rest assured that they’ll do everything they can to resolve this issue quickly. Please reach out to their Customer Service team by visiting the Contact Us page for further assistance.
Which delivery companies do you use?
They use a number of different carriers. In most cases, Standard Delivery orders are sent by Royal Mail and Express Delivery orders are sent with DPD or DHL. Some higher value Standard Delivery orders may be sent using a courier service.
Can I cancel my order?
Due to their fast order processing service, unfortunately, they are unable to cancel an order once it has been placed.
How can I pay for my order?
You can pay for your order by credit or debit card. They accept Visa, MasterCard, and PayPal. Unfortunately, they cannot accept American Express or Maestro cards.
Can I track my order?
All tracking information will be given to you in a confirmation e-mail when your order has been dispatched. If you are not able to see any tracking reference, please reach out to them via the Contact Us and provide the details for your order. They will respond to you as quickly as possible once they have looked into the status of your order.
Can Mitre for Home personalise my products?
Mitre for Home’s can personalise your company logo or name products with embroidery, heat-stamping and Jacquard weaving, depending on what you’d rather.
Do Mitre for Home offer free delivery?
Mitre for Home offer free delivery on all orders with a value over £100.