How can I pay for my order?
Myvitamins accepts American Express, MasterCard, Visa, PayPal, Alipay.
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
What is your returns policy?
Please refer to their returns policy page for more information. If this doesn’t answer your question then the Customer Service team is on hand to help. You can contact them through your account.
How do I return an item?
They try not to make things complicated, log-into your account to contact their Customer Service team and they’ll do the rest. You’ll need to tell them the reason for the return so they can choose the best option for you. Please refer to their returns policy page for more information.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they’ll send you an email to let you know it’s on its way! If you don’t receive your refund and it’s been 10 working days since you received their email, then you’ll need to contact their Customer Service team through your account.