Do you offer free delivery?
Yes, they offer free delivery on all UK orders placed on their website, this is regardless of the order value or destination in the UK. For international orders, they offer free delivery on orders over £50. For orders under £50, the delivery charge is £6.95.
How long does delivery take?
Their customer service is extremely important to them and they always try to process orders as soon as possible. They work to get orders to UK customers within 2-4 working days of ordering, and 3-10 days for worldwide customers. If you require express delivery, please email them at [email protected]
prior to ordering and they will confirm if they can meet the delivery requirements. Please note that if they accept a fast delivery they will send it via an express delivery service, but they will be reliant on them to get the order delivered in the timeline required. Nakin use a variety of delivery services and couriers depending on the individual order requirements.
Do you offer free returns?
Yes, they offer free returns of products for 30 days after the order date.
How do I return a product?
If you are not happy with your order for whatever reason, please email them with the details to [email protected]
and include the full order details. They will then get back to you and advise how to process your return.
What is the payment method?
At Nakin they accept most debit and credit cards via PayPal and Amazon Pay, which they use as their secure payment methods. As they use these trusted payment gateways, Nakin never sees or are in possession of customer bank and payment details.