Where do you deliver?
They deliver to the UK, Europe, USA & Canada, and most countries worldwide, including Australia and the UAE. They aim to dispatch orders the following working day, however during busy periods, dispatch may be delayed an extra day or two. No charges will be made to your credit card until the goods are dispatched.
How long it takes to deliver?
If an item is in stock in their warehouse, and your order before Midday, Monday-Friday (Excluding Bank Holidays) they aim to dispatch the item that day. If you order after Midday the item will be dispatched the following working day. Some items are brought especially for you when you place an order which affects their delivery times. They indicate on each style how long you can expect to wait for delivery. Please note that these times are for the UK. If you order from outside the UK, it will take longer depending on where you are.
What is the payment method?
Natural Image Wigs accepts payment by credit card VISA, ACCESS / MASTERCARD, SWITCH, and all major debit cards.
How can I return?
If for any reason you are not completely satisfied with any of the products purchased, products from their website can be exchanged or refunded provided they are in a re-saleable condition. In order to return an item, please use the steps below:
* Please return items must be within 14 days of receipt.
* You are responsible for any returns postage costs.
* To return an item, please use the returns section on the delivery note included with your order. This has a return address label attached. Returns cannot be processed without the return form.
* If for some reason you require another copy of this delivery note please fill in the form on their contact page or call 0207 403 4422
* They suggest that you use special delivery to return your item so you can track your return.
* They aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer.
* The Statutory right to cancel won’t be restricted by these conditions.