What payment methods do you accept?
Nazz Collection accepts VISA, Mastercard, Maestro, Discover Card, American Express and PayPal.
Does Nazz Collection ship Internationally?
Yes. Nazz Collection ships Internationally.
What if I received a faulty item?
They are truly sorry if you have received a damaged item from them. Nazz Collection can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send them a message [email protected]
so they can organise for another one to be sent to you.
How to make a return?
* Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached & security tags.
* Please fill in and include the returns form (found in your parcel) along with your returned item to enable them to identify you and process your return as quickly as possible. If this is not present, a written note with all your details & order number will suffice.
* They always recommend returning your items via a recorded service as they, unfortunately, can’t be held responsible for any items that do not reach them.
When will I receive a refund?
Nazz Collection aim to process all returns within 14 working days of delivery to them, at which time they will issue a refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal unless a payment was made via Sagepay credit/debit card, in which case your refund will be debited back to your card. Please note they do not contact a customer as soon as your item arrives back to them, but only once your refund/exchange has been issued 14 working days later.